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FAQ
Frequently Asked Questions
Welcome to our Frequently Asked Questions section! Here, you’ll find answers to the most common questions about our services, and policies.
This is for a reservation where the number of hours for the reserved event is divided within the day. The hours of service are not continuous. Example (2pm-4pm and again from 7pm-9pm) Total of 4 hours.
No (However we can offer windshield time)
For the duration or hours the driver is simply sitting and waiting, the driver waits behind the wheel/windshield and we are not charging full price just $50/hr.
Yes, $25
Sedans, Limos, Trolleys: 3 hours before 6pm; 2 hours after 6pm
Yes for sedans, SUVs, and 6pax limo (only):
- $435 for 5 hours on weekends and $375 for 5 hours on weekdays
- We offer boxed lunches for $15 per person if they would like to order.
$10 – $15 (depending on the winery. Some wineries offer more tastings than others)
If you are picked up from Santa Barbara going to the Wine Valley, it would take about 45 minutes each way so in 5 hours, we suggest about 3 wineries (for 6 hours: 4 wineries and 7 hours: 5 wineries). However, if you are picked up within the Wine Valley, it would only take about 10-15 minutes for arrival to first winery so they could essentially visit more vineyards can be visited.
Yes, $50 Sunday discount (must have a minimum of 5 hour reservation), and if you book for 6 or more hours, we offer an additional hour for free We call this our 6 for 7 deal.
Each winery visit would take between 45min-1 hour,(depending on the size of the group and your leisure). We can also help set of winery reservations for your group is needed.
Old Mission, Courthouse, The Riviera, State Street, Stearns Wharf, Beaches etc.
Yes if paying by the hour. (Transfers) Fee is $20 for each stop. $10 if they’re close to each other.
On the reserved date after service is complete. You can also you a different card, or pay with cash. It’s up to you.
Yes, $100 cancellation fee if you decide to cancel within 10 days of the reserved date. For vehicles that carry 20 or more passengers, the fee is $150. No cancellation fees for transfers (24hr notice needed).
Yes we allow small dogs or pets. No smoking allowed. ($50 cleaning for dogs in Luxury cars & Limos)
To avoid problems, we need to get these important details for a wedding:
- Number of guests or passengers
- Determine what type of vehicle or vehicles needed
- Specific times with detailed itinerary
- Wedding planner’s name & phone number
- A signed CC authorization form
(For shuttling large groups we suggest parking at a nearby church or school parking lot)
Yes 10% for military & student discounts (ask management about non-profit pricing)
It’s a percentage 15-20%.
The beauty of our personalized service is that it is tailored to your needs. We will pick you up and drop you off from wherever you are. You dictate the times you’d like the tour to begin and end.
Yes, all reservations for transportation must include credit card information. We will not charge your credit card if you are paying cash or corporate check. But we do require a valid credit card number.
Our wedding package includes complimentary Champagne or sparkling cider. Upon request we can offer red carpet service , or “Just Married” signs. We offer Multi-car discounts if you book 3 or more vehicles. The chauffeur is there for you and to serve your needs, so additional stops and changes to your schedule within your rental time can be made at the last minute with no additional charge.
We monitor all commercial flights and check timings, so whether you arrive late or early, our shuttle or sedan chauffeur will be waiting for you at the designated meeting place.
We service your travel needs any time of the day or night, 24 hours a day, 7 days a week, including all holidays.
An automatic 15-18% gratuity is included. Our chauffeurs do certainly appreciate additional tipping for amazing service!
$50 (reservation has four hour minimum)
It is the waiting time spent by the driver behind the wheel waiting and is applicable to out of town rides (e.g. customers book for a ride to a game or concert out of town and the driver will just wait till the event ends). The cost for windshield time is $50/hr.
Our rates are located
Sedans and Limos: 5 hours before 6pm; 3 hours after 6pm
Trolleys and Big Buses: 4 hours before 6pm; 3 hours after 6pm
PRIVATE TOURS only (we offer luxury transportation and we work at your pace and want you to have a personalized experience).
Aside from the WT being a private tour that comes with the amenities that include ice, water, champagne, cheese, crackers and chocolates, we help our customers choose the wineries according to what they are looking for (large vineyard, small boutique tasting rooms, overlooking the valley, romantic wineries, etc.) specific to their likes and assist in making reservations as requested. We offer boxed lunches, or you can have lunch at any restaurant of your choice; we also keep menus in all of our vehicles in case our clients want to order something. (Chauffeur will pick up their food order at no cost) We also help our customers prepare their itinerary and make sure to answer questions if they have special requests or concerns. We have knowledgeable drivers that know the wine country. Ultimately, we ensure that we will provide the best wine tour experience for our customers.
Yes we offer $15 boxed lunches which they can pre-order and it will be picked up by the chauffeur on the day of the wine tour. The partner company is Fresco Café and the boxed lunch includes bottled water, sandwich, dessert and side salad. (Menu is on our wine tour page)
7 or more people
Yes (however not on Saturdays).
Shuttles, E350 vans, Mega Bus & Trolleys
Pick-up time and location, brief itinerary, best contact # on the day of, credit card to hold the reservation… but you can pay cash on the day of if they choose.
Yes, and yes (keg of beer for buses only).
Generally no clean up fee is charged unless the vehicle is left in extremely bad condition; that would be a $50 cleaning fee. $150 for vomits or anything very messy.
No drinking. Alcohol is allowed in the vehicle as long as only persons 21 and over are drinking.
Cash or credit card (corporate check for accounts).
An hourly rate is the hourly price rate given for a type of vehicle rented by the hour; while a transfer rate is a flat rate price, regardless of the number of hours or day of service. We don’t charge hourly rates on transfers because it is already a flat rate that includes the round-trip that the driver makes to and from the given location.
Yes, the billing is set up on a monthly basis and we invoice the company at the end of each month. We usually keep a credit card on file but corporate accounts can also pay by check.
Yes, and we do it quite often. Just let us know which wineries you are interested in at the time you place your reservation, and we will set it all up.
There are two standard methods to make a payment for your transportation. First, the most convenient method is to make payment with a card on file. Secondly, you can pay the driver directly at the time of your trip by cash or credit card. (We will still need a credit card when you make the reservation in order to reserve your vehicle.)
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter.
We meet our passengers at the baggage claim area with a sign bearing the last name or company name of the traveler.
We have live personal service on our phones 24 hours a day, 7 days a week. We also provide an 800 number for your convenience.
Your reservation starts from the time you are picked up and ends when you are dropped off, unless your pickup location is outside our service area. If this is the case, we will notify you when you make the reservation.
A confirmation of your booking will be e-mailed to you showing the dates reserved, times, pickup instructions and amount due. Please verify the confirmation and notify us of any changes and/or corrections.
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TESTIMONIALS
What Our Customers are Saying!
“Our driver Thomas was amazing! We had a group of 13 people for a bachelorette party and had plenty of more room on the bus so it was nice. We were able to connect our music to the bus, they provided us with a bottle of champagne with a few snacks which was a plus! The wineries that were…“
Angelina R.Panorama, Bakersfield, CA
“Five stars! I booked a small group all-inclusive wine tour for my moms 70th bday. The communication started and plans were executed almost immediately. In full transparency, I was supposed to go but at the last minute I could not attend. The party of 7 that DID make it though, had…”
Kristi B.Ventura, CA
“Rock Star Transportation/Santa Barbara Limo were great to work with! They were quick to respond initially and upheld great communication throughout, they were on time and on the ball. Thomas was our driver the day of our wedding, he was polite and very patient. I would absolutely use SB…“
Bree M.Oak Park, CA
“We used SB Limo & Wine Tours for a bachelorette party this past weekend. We would recommend them for anyone looking to wine taste in the area. The all inclusive package was the right choice for us. The biggest highlight of our trip was Kira. She made everything amazing. Not only was she engaging…”
Allyson M.Los Angeles, CA
“Great experience! I booked them at the last minute for a group transfer – when another bus company screwed up and left me without seats for part of our corporate group. Stephanie responded immediately and had a mini-bus confirmed for me that same day. She was easy to work with, kind, patient, and responsive…”
Mallory M.Franklin, TN
“Okay first off. Hands down the best wine tasting experience I’ve ever had. Kira made this trip the best. Her energy really was so strong and real started our adventure on a good note, leading to us having such an amazing time. We were able to go visit 3 wineries, lunch was provided and the transportation picked…”
Nicole P.Fontana, CA
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